Frequently Asked Questions
Our normal business hours are 9am to 5pm. After hours calls are handled by a third party answering service.
Why must I complete the intake paperwork prior to my session?
Ok, so how do I log on to complete my paperwork before my appointment?
Help! I can’t find my log-in information!
I logged in and put my information in, but my therapist says it’s not completed.
How do I cancel or reschedule an appointment?
I have questions about my insurance bill. Who do I call?
I’m coming to an appointment after 6pm at KCC, where do I go?
Appointments are held in room D230 and D231, by appointment, as listed on the schedule posted outside the offices. After 6pm, appointments are held in the KCC Library. Please proceed to the library, and you’ll see two reserved offices on the top level. Or, contact your therapist directly if you are unsure where to go.